Customer Service Queue Management Software
A practical software platform for businesses, clinics and institutions that need to organize in-person service, not employee work shifts.
Request a demo or free trialSee typical service environments
Control de Turnos YA can support customer service operations in clinics, banks and other in-person service areas.
What does queue management software do?
It coordinates the customer journey from receiving a ticket to being called and served. Teams can identify the next person and manage service areas from a centralized workflow.
- Issue and call tickets
- Organize service counters and departments
- Show queue information on compatible screens
How does a customer move through the process?
A receptionist or a compatible self-service method creates a ticket. The customer waits for a call on the display or audio system, then approaches the designated service point.
- Ticket assignment
- Queue status and calling
- Service completion and operational records
Features for customer-facing operations
The available configuration can include priority rules, ticket formats, multiple services, screens, voice calls, user roles and reports. Some integrations or advanced functions depend on the chosen implementation.
- Separate different services
- Configure roles and calling stations
- Review available reports
Customer queues are not employee shift schedules
This software handles waiting lines for customers and patients. It is not an employee roster or work-shift scheduling tool.
Cloud SaaS or on-premises installation
A cloud SaaS deployment runs through supported browsers and internet-connected devices. Local deployment, specialized hardware and on-site training can be assessed and quoted for more complex projects.
Plans and a 30-day trial
The Essential cloud plan starts at US$60 per month for one operating user. The Professional plan is US$300 per month, with multi-user and waiting-room capacity subject to confirmation. An Enterprise arrangement is quoted. The free 30-day cloud trial requires daily use and remote setup.
Frequently asked questions
Is a dedicated ticket kiosk required?
No. A cloud deployment can start with compatible devices you already own. Specialized devices may be added if needed.
Can I request a demonstration?
Yes. Complete the quote form so our team can assess your workflow and arrange the next steps.
Is there a free trial?
A 30-day cloud trial is available at no cost for prospects willing to use the system daily. Setup and initial guidance are remote; on-site services are quoted separately.
Can the system be installed on premises?
On-premises installation is available by quotation when the organization needs a locally deployed solution.
Can it manage several service areas?
Yes, with a configuration appropriate to the organization. Confirm exact capacity and license limits during the quotation process.
Explore our solutions
Ready to organize customer service?
Tell us about your organization and the type of queue you would like to manage. We offer remote guidance and tailored implementation when needed.
Request a quoteReal software used by operators and supervisors
Our system supports operator stations, real-time queue monitoring, workload visibility and historical service metrics.
How we implement and support the system
Our team has worked on queue management solutions since 2014, with more than 20 historical implementations. We first map the manual workflow with operational leaders, assess ticketing and service areas, coordinate network requirements with IT, configure operator stations, train staff, and introduce the system in stages. Support continues after launch, including help with new departments or users, according to the project agreement.
What management can measure
Supervisors can review tickets issued daily, tickets handled per operator, time before first call, handling time, cancelled or unattended tickets, department activity, historical reports and operator activity in real time.