Queues and waiting times
Organize the flow of visitors and make the service process more visible.
Queue and customer service management software
Queue Management System for Businesses
Organize in-person service, manage waiting lines and tickets, and coordinate multiple service areas. Control de Turnos YA is available as cloud SaaS or can be installed on your organization’s servers.
- Cloud SaaS
- On-premises installation
- Available internationally
REAL-WORLD IMPLEMENTATIONS
See our queue management system in real service environments
Since 2014, we have developed and deployed queue management solutions. These are authentic photographs of kiosks, displays and software used in our projects.
Watch a real patient journey in seconds
This authentic short video shows a visitor obtaining a ticket and walking to the waiting area with queue calling screens.
Footage from a real deployment. If the embedded player fails in local preview, use the YouTube link.
Discover how we implement the system →
INTERNATIONAL AVAILABILITY
Queue management for businesses around the world
Control de Turnos YA can be used by organizations in different countries. We provide implementation and support to help your team organize queues and improve customer service.
- Dominican Republic
- Mexico
- Argentina
- Peru
- Colombia
- Other countries
Countries are examples of where service may be available, not the locations of offices or customers.
CONTROL DE TURNOS YA
What is Control de Turnos YA?
Control de Turnos YA is software for managing queues, tickets, and in-person customer service workflows. It organizes arrival order, assigns services and counters, announces tickets, and gives staff greater visibility over operations. Learn more about our queue management system. It can be deployed as a cloud service or installed on an organization’s own infrastructure.
THE CHALLENGE
Organize customer service and bring order to waiting lines
Without a clear queue process, visitors may become uncertain, delays are harder to manage, and supervisors have less visibility across service areas.
Arrival order
Track who is next, which service they need, and where they should be served.
Multiple service areas
Coordinate counters, waiting rooms, services, and different types of assistance.
Limited operational visibility
Bring information together to monitor service activity and understand operations.
HOW IT WORKS
How does a queue management system work?
Workflows can be adapted to each organization. Here is a simple example, from requesting a ticket to receiving service.
1
Request a ticket
A visitor receives or generates a ticket using one of the available channels.
2
Choose a service
The system identifies the required service, process, or type of assistance.
3
Join the queue
The ticket enters the configured service workflow and queue order.
4
Staff manage the queue
Employees can call and manage tickets from their service station.
5
Keep visitors informed
Depending on the setup, visitors can view progress or receive ticket updates.
6
Complete the service
The organization can use operational information to monitor and analyze service.
JOINING THE QUEUE
Different ways for customers to join a queue
The setup can be adapted to your organization's existing service workflow.
Web
Visitors can join through a web experience configured for the operation.
Digital link
Share a direct link through your organization's digital channels.
Kiosk or QR code
Enable kiosk self-service or QR code access depending on the project.
Staff-assisted registration
Staff can create or manage tickets from their workstation.
FEATURES
Features to organize and oversee customer service
Available features depend on the configuration and the scope agreed with each organization.
Ticket creation and assignment
Service workflows
Kiosk and digital access
QR code access
Text-to-speech announcements
Multiple waiting rooms and branches
Service monitoring
Operational reports
Support according to your plan
Workflow-based configuration
DEPLOYMENT OPTIONS
Choose the deployment model that fits your organization
Organizations have different requirements. The deployment model is selected according to the project's operational, technical, and commercial needs.
SAAS MODEL
Cloud-based software
Use Control de Turnos YA as a cloud service without managing your own servers. This option suits organizations that prefer a managed solution accessible over the internet.
- Recurring subscription available
- Simplified technical administration
- Access based on your configuration
ON-PREMISES
Installed on your organization's servers
For organizations that need to run the platform on their own infrastructure, on-premises installation is available. Implementation may include specialized configuration and training for the technical team.
- Infrastructure managed by your organization
- One-time payment available for eligible projects
- Technical training where applicable
INDUSTRIES
Queue management for businesses and institutions
The platform can serve organizations with in-person customer service, multiple services, waiting rooms, or service counters.
Hospitals
Organize patients, services, and service counters.
Explore solutions for hospitals and clinics →Clinics
Coordinate reception, billing, and patient service workflows.
Laboratories
Organize patients across different service types.
Public institutions
Manage citizen services and public-facing appointments.
Banks and credit unions
Direct customers to tellers, advisers, and other services.
Service businesses
Manage queues in offices and service centers.
EXPERIENCE
Experience with customer service and queue management projects
Control de Turnos YA works with private organizations and public-sector institutions. Our experience is based on real implementations, support, and day-to-day operational needs.
We prioritize verifiable evidence, real projects, authorized testimonials, and clear product documentation.
IMPLEMENTATION
Implementation, configuration, and training
Each project is configured around the customer’s workflow. The scope may include software setup, hardware installation or integration, user training, and training for technical staff in on-premises deployments.
Implementation time depends on the deployment model, service areas, equipment, branches, customizations, and integrations.
Process-based setup
Operational training
Technical training when needed
Support based on the agreed scope
Cloud SaaS plans — start without specialized equipment
Choose an option that fits your operation. The free trial is cloud-only, with remote setup and guidance.
Essential
US$60/month
For small practices, dental clinics and businesses with one service operator.
- One operator
- Ticket issuance and queue management
- Queue display through a URL
- Voice announcements
- 100% cloud-based
Professional
US$300/month
For organizations with multiple operators and service areas.
- Up to five operators; exact scope to be confirmed
- Multiple waiting rooms; exact limit to be confirmed
- Tickets, queue display and voice announcements
- Cloud-based service
- Final configuration based on your requirements
Enterprise
Custom quote
For hospitals, multi-site organizations and more complex deployments.
- Scope tailored to users and service areas
- Cloud or on-premises deployment options
- Hardware and on-site deployment by quotation
- Training and support according to agreement
Free 30-day cloud trial
Try the software in your daily operation with compatible devices you already have. Daily use is required; remote setup and guidance are included. No on-site installation.
Prices shown are monthly SaaS prices. Exact Professional-plan limits, applicable taxes, hardware, on-site installation and other commercial terms must be confirmed before contracting.
PRICING & ENGAGEMENT
Contract options tailored to your operation
Pricing and deployment depend on the project scope. Options include a recurring cloud subscription or an on-premises project with a one-time fee, plus hardware, training, support, and maintenance when needed.
SaaS subscription
Recurring subscription for organizations that prefer software as a service.
One-time payment
Available for eligible on-premises installation projects.
Hardware and installation
Quoted when additional hardware or installation services are needed.
Support and maintenance
Scope is determined by the deployment model and organizational requirements.
Want pricing for your organization?
Tell us about your service workflow and we'll prepare a proposal for your needs.
Ask about the availability of a demo or trial for your project.
FREQUENTLY ASKED QUESTIONS
Answers about Control de Turnos YA
What is a queue management system?
It organizes customer service order, manages queues, assigns services and counters, and helps track the service process.
Does Control de Turnos YA work in the cloud?
Yes. The platform can be used as a cloud-based SaaS service, depending on the contracted deployment model.
Can it be installed on our own servers?
Yes. On-premises installation is available for projects requiring their own infrastructure. It may include technical staff training and a different implementation scope.
What equipment do I need?
It depends on how your team will operate. You may use existing infrastructure or include additional hardware when necessary.
Can I use it in multiple branches?
The system supports multiple waiting rooms and branches. The final scope depends on the contracted setup.
Do you provide implementation and training?
Yes. The project may include configuration, installation, operational training, and technical training as needed.
How is pricing determined?
Pricing depends on deployment, service areas or branches, equipment, installation, support, and additional requirements.
How can I request a demo?
Use the form on this website to request a demo. Our team will follow up to discuss your needs.
LET'S DISCUSS YOUR OPERATION
Discover how Control de Turnos YA can fit your organization
Tell us how you currently serve visitors. We'll help you evaluate the deployment model, features, and configuration for your operation.
Resources for your service teams
Queue management guides · Hospital and clinic queue management
Real deployments and operational experience
From self-service ticket kiosks to waiting-room call screens and operator software, these photographs illustrate our real implementation experience. We also train staff, coordinate with IT departments, and provide ongoing support.
How we implement and support the system
Our team has worked on queue management solutions since 2014, with more than 20 historical implementations. We first map the manual workflow with operational leaders, assess ticketing and service areas, coordinate network requirements with IT, configure operator stations, train staff, and introduce the system in stages. Support continues after launch, including help with new departments or users, according to the project agreement.
What management can measure
Supervisors can review tickets issued daily, tickets handled per operator, time before first call, handling time, cancelled or unattended tickets, department activity, historical reports and operator activity in real time.